Reblogged from psych-quotes
1. Whenever someone is angry and confrontational, stand next to them instead of in front of them. You won’t appear as so much of a threat, and they eventually calm down.
2. Open with “I need your help.” People don’t like the guilt of not helping someone out. When asking for a favor from someone, begin your request by saying “I need your help.” It greatly increases your chances of getting that favor done.
3. Rephrase what the other person says and repeat it back to them. This makes them think you’re listening and really interested in what they’re saying. It makes them feel validated. Obviously, you don’t want to overdo this.